AI-powered ecommerce drives business at Cox Automotive
Everyday conversations with customers become revenue-generating opportunities.
Last updated June 7, 2023
We know that AI tailored for CX and conversational experiences will change how businesses approach customer service—but you don’t have to take our word for it.
At Relate 2023, Zendesk customers across industries joined us to share how AI and emerging channels like messaging apps are making an impact on customer experience. One of those customers was Cox Automotive, the parent company of household names like Kelley Blue Book, Dealer.com, Autotrader, and more.