Marketing Automation
Who Should Use Reputation Management (+Getting Started)
Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press…
How to Automate Your Personal Reputation Management
In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or…
Call Blocking Done Right (The First Time)
If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for…
What Your Average Call Duration Says About Your Team
Data makes the world go round, but without proper context, it can only tell a small part of the story. At a call center, for example, the average time…
Steal These Free Call Center Job Description Templates
Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire…
Intelligent IVR: What it Can (and Can’t) Do…Yet
Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody…
9 Cold Calling Tips To Increase Your Sales This Week
If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you…
12 IVR Call Flows You Can Steal (and Use) in Your Call Center
Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route…
Business Continuity–8 Steps to Future-Proof Your Call Center
You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity…
Are Local Calls Still a Thing? Not Really
A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what…