9 Techniques for Building Rapport Over the Phone
There’s a big difference between building rapport with customers in-person versus building rapport through the phone.
In person, you can read a prospect’s body language and engage with them in a setting that makes them feel comfortable — but phone calls are a different ballpark. On a sales call, you must gauge their tone, form trust, and engage prospects through your words and delivery.
We’ll provide you with our best techniques for building rapport over the phone, but before we dive in, let’s quickly discuss what rapport is in the first place.
Rapport is a friendly, harmonious relationship that can form during business conversations that assumes positive intent between both parties.