Call Center KPIs Starter Guide: Learn the Basics
Keep track of your call center KPIs and metrics with Nextiva, using its advanced built-in analytics, dashboard, and reports that provide in-depth insights into call performance. You can get a 30% discount on all plans when you get started today.Â
Tracking call center key performance indicators (KPIs) simplifies measuring call center efficiency.
These KPIs are measurable values that provide critical insights into your customer support team’s performance, helping you determine whether you’re on the right track to achieving business objectives and providing an enhanced customer experience.
But how do you identify the metrics that really matter? This guide covers the key call center KPIs you should track to improve overall efficiency and productivity.
- Nextiva — Best overallÂ
- RingCentral — Easiest deployment for SMBs
- Cloudtalk — Best call center software for remote teams
- 8×8 — Best contact center software for enterprise-grade security
- Zendesk Talk — Best call center software for support and automated ticketing
- Freshdesk Contact Center — Simple contact center software for teams of all sizes
- Five9 — Best all-in-one contact center software
- CrazyCall — Best call center software for outbound sales
- Talkdesk — Best call center software for end-to-end customer experience