Call Routing Starter Guide: Learn the Basics
Nextiva delivers advanced call routing services for small businesses, helping customers’ calls reach the right person faster. New Nextiva customers can receive a 30% discount on call routing and other services.
Inbound calling customers need to connect with the proper person in your business as quickly as possible to keep them engaged and satisfied. The best call routing software can use a set of custom rules to automatically send calls to various people or departments in your company. Years ago, call routing was only available to huge companies, but cloud software opens this capability up to almost any size company.
Cloud-based business phone services provide call routing capabilities that can help your company. The best business phone services offer high-end call routing capabilities, giving you the specific routing features you need.
Call routing is a feature in business phone service software that automates the process of determining which person or department should take the call.