Classifying Severity Levels for Your Organization
Incident severity levels and priority are invaluable to solving infrastructural problems faster. This blog helps you understand levels of severity and how they can enhance your incident response process.
Major outages are bound to occur in even the most well-maintained infrastructure and systems. Being able to quickly classify the severity level also allows your on-call team to respond more effectively.Â
Imagine a scenario where your on-call team is getting critical alerts every 15 minutes; user complaints are piling up on social media. Since your platform is inoperative, revenue losses are mounting every minute. So how do you go about getting your application back on track? This is where understanding incident severity and priority can be invaluable. This blog looks at severity levels and how they can improve your incident response process.Â
- Are major workflows now affected?Â
- Does it interfere with a user’s ability to complete an essential task?