11 Affordable, Powerful Customer Journey Mapping Tools
Understanding what your customers want may seem like a simple task — until you get your hands dirty.Â
Gone are the days of door-to-door or telephonic sales pitches. Today, customers use multiple channels to connect and learn about your business. This makes it extremely hard to offer a great customer experience.Â
Fortunately, customer journey mapping tools make it easy to map out all the touchpoints so that you can offer your customers a seamless user experience.Â
That’s why we’ve compiled the best customer journey mapping tools for you.
Let’s get started, shall we?
- What Is Customer Journey Mapping?
- What Is a Customer Journey Software?
- 11 Best Customer Journey Mapping Tools to Deepen Your Understanding of Customers
- Dedicated customer journey mapping tools
- 1. UXPressia
- UXPressia key features
- UXPressia pricing
- UXPressia rating
- 2. Smaply
- Smaply key features
- Smaply pricing
- Smaply rating
- 3. Custellence
- Custellence key features
- Custellence pricing
- Custellence rating
- 4. Visual Paradigm
- Visual Paradigm key features
- Visual Paradigm pricing
- Visual Paradigm rating
- 1. UXPressia
- Prototyping and diagramming tools
- 5. Figma
- Figma key features
- Figma pricing
- Figma rating
- 6. Microsoft Visio
- Microsoft Visio key features
- Microsoft Visio pricing
- Microsoft Visio rating
- 7. Miro
- Miro key features
- Miro pricing
- Miro rating
- 5. Figma
- User behavior and web analytics tools
- User feedback and survey tools
- 11. Hotjar
- Hotjar key features
- Hotjar pricing
- Hotjar rating
- 11. Hotjar
- Dedicated customer journey mapping tools
- What Should You Look for in a Customer Journey Mapping Tool?
- 1. Visual representation
- 2. Drag-and-dropÂ
- 3. Collaboration options
- 4. Automated customer journey builder
- 5. Integrations
- 6. History and revision control
- The Most Important But Overlooked Thing …