The role of customer service during an economic downturn
The headlines read daily of impending recession around the world, leaving us to wonder whether and when it will finally arrive—and if it does, what severity or duration we can expect.
It’s unnerving, and yet we’re not strangers to uncertainty. If anything, we’ve learned over the past few years that we should both expect and prepare for change. And a lot continues to fluctuate.
Countries around the world are grappling with inflation and rising costs of living, and there are signs of a hot job market cooling. The pain isn’t felt evenly across industries or regions, but global economies are collectively reeling from the combined toll of the pandemic, the war in Ukraine, and ongoing supply chain issues.
These price increases across food, fuel, and consumer goods and services are real and especially significant in parts of the world already struggling with poverty and unrest. So as the World Bank continues to report economic slowdowns that we may feel at global or national levels, or within our communities and workplaces, we may wonder how best to proceed, to protect what we have, and where to make investments.