29 customer service phrases for a positive experience (and 12 you shouldn’t say)
Being thoughtful about the words you use during a customer interaction can be the difference between a good customer experience and an incredible one. According to the Zendesk Customer Experience Trends Report 2023, 61 percent of customers will switch to a competitor after a single bad experience. Using positive phrasing in your customer service language can help provide the great experience your customers expect so you can keep them on your roster.
Here are some excellent customer service phrases to add to your daily conversations.
- Excellent customer service phrases to kick off a positive conversation
- What to say to customers while gathering information
- Empathetic phrases for upset customers
- Customer service lines that offer solutions