Work it: A CX Moment with Upwork
With unemployment at a near 50-year low, many American companies have struggled to find highly skilled workers. Finding—and keeping—talent is an ongoing challenge for many businesses. And with the number of Americans who quit their jobs at a 20-year high, companies are increasingly relying on independent contractors from across the globe.
Upwork is the world’s largest work marketplace where companies can find independent talent to grow their businesses, and independent talent can find work to grow their careers. The company’s revenue has increased steadily since 2016, reaching more than $502 million in 2021. Upwork was also named one of Time’s 100 most influential companies of 2022.
As part of Zendesk’s CX Moment virtual event series, we spoke with Upwork’s Vice President of Customer Support, Brent Pliskow, about the changing needs of American businesses and the international freelance talent they hire.