CX trends for higher education
Five CX trends that are improving communications across America’s college campuses and universities in 2023.
Last updated March 10, 2023
With ongoing budget cuts, many institutions of higher learning are grappling with decades-old technology with disconnected data sources. These outdated systems make it difficult for teams to deliver seamless, personal support to members of the community. But a strategic investment in centralizing data and updating old systems allows colleges and universities to focus on its core mission—education.