Direct Inward Dialing Starter Guide: Learn the Basics
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Have you ever tried to call a company’s customer support line but had trouble getting to the right person?
Sometimes, rerouting phone calls can take forever, and reaching the right person can be a cumbersome task.
That’s where direct inward dialing (DID) comes in. DID is a service that makes it easier for your staff to access customers’ phone numbers without searching through contact databases or directories. This reduces the amount of time spent on manual outbound calls and ensures that customer inquiries are attended to promptly.