11 Customer Experience Trends for 2024
Customer experience trends are essential for brands aiming to secure a competitive advantage. According to Deloitte, people are likely to spend 140% more after a positive experience than those after a negative experience.
Customer experiences can make or break sales. But more than that, they have a huge impact on customer satisfaction, brand loyalty, and revenue growth.
The CX big picture affects how companies launch and market products and services. But these trends also trickle down to the operational level of day-to-day digital marketing.
Here are 11 CX trends we predict people will expect from brands in 2024.
11 customer experience trends to start using
- 1. Start with the basics
- 2. Hyper-personalize the customer experience