Getting personal: How AI will help businesses understand customers better
In the fourth episode of Conversations with Zendesk, Cristina Fonseca talks about customer comfort with bots, how AI will improve the lives of both consumers and CX teams, and more.
Last updated June 28, 2023
Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. While the technology shows obvious potential for helping businesses provide richer customer experiences, it also spawns concerns about the unknown.