How to respond to a customer complaint via email
Nobody wants to deal with negativity in the workplace. Unfortunately, dealing with negativity is part of the job for some people. When you’re a support agent or a salesperson, a major component of your work involves dealing with negative feedback.
If you’re managing your own online store and have to deal with client complaints via email, it can be challenging. After all, you’ve spent much time working toward making your clients’ lives better. Don’t let negativity ruin your productivity. Use the following tips to better handle customer complaints:
Get into the right state of mind
The first thing that’ll help you handle a customer complaint sent via email is getting into the right mindset. You don’t want to approach your reply thinking that you’re at odds with a customer. It’s easy to get into that mindset if the customer is extremely rude or undermines your professionalism while complaining. Rise above the temptation.