How to Respond to Negative Reviews
Want to just get started? Click here to sign up for WebiMax and respond to negative reviews today.
Regardless of your business type or industry, some of your customers will have a bad experience and write about it online.
Fortunately, negative reviews don’t need to define your online reputation.
You can put a positive spin on a bad review with the proper response, salvaging your relationship with that customer. At the same time, an appropriate response to a negative review can showcase your company in a favorable light.Â
This step-by-step guide will show you how to handle negative reviews and respond appropriately.
Managing reviews is challenging at scale. Using a reputation management company makes this process much easier, and they’ll help you with other aspects of your online reputation beyond negative reviews.
- WebiMax — Best overall
- NetReputation – Best for ultra-responsive customer support
- InternetReputation.com – Best for personal reputation management
- Reputation Defense Network — Best for permanently removing false content
- Podium — Best for getting reviews automatically
- SEO Image — Best for legal and medical practices
- Gadook — Best for rebranding after reputation attacks
- BirdEye — Best for getting Google and Facebook reviews
- Reputation.com — Best for knowing your competition’s reputation
- Go Fish Digital — Best for improving Yelp reviews
- Netmark.com — Best for hands-off, fast responses to reputation hits