New Call Center? Avoid These Call Center Compliance Pitfalls
Setting up a new call center might seem straightforward—just get some phones, hire some agents, and start taking calls. However, there is far more to it once you factor in considerations surrounding call center compliance.
Simply put, you can’t just read the rules set out by regulatory bodies like the FCC, FTC, and TCPA and call it a day. Instead, staying compliant requires comprehensive operating procedures, ongoing agent training, extensive documentation, and rigorous quality assurance throughout your call center.
Regardless of which type of call center you operate, it’s important to steer clear of the many compliance pitfalls that exist. This will save you from headaches in the short term and from potentially derailing your business down the road.