Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
Last updated March 6, 2023
Weary travelers who’ve been cooped-up since COVID-19 are hungry for adventure in 2023.
Despite economic uncertainty, 73 percent of people surveyed by Booking.com are more optimistic about travel than they were in 2022, and half say that investing in a vacation is a top priority.