3 ways to collaborate more efficiently with the Slack for Zendesk integration
See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.
Last updated February 3, 2023
For both internal and external teams, collaborating on support issues can be slow and chaotic.
Many teams struggle to stay in sync without creating too much noise in their Slack environment. Historically, Slack notifications have been either on or off, but with the latest Slack integration enhancements, teams can notify the right people at the right time and control the level of detail in those notifications.