Zendesk
Transforming the customer service landscape with generative AI
Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
Generative AI: A comprehensive guide
Generative AI technology uses machine learning to create text, images, video, code, and other content. Follow our complete guide to generative AI to learn…
How AI is transforming the workplace
Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
What is workforce management (WFM)?
Workforce management is a set of processes businesses use to optimize operations. Learn about staff forecasting, team management, and more in our guide…
Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
The race for businesses to embrace Generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls
No tricks, just treats: New integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Deel’s Alex Bouaziz on how to pivot with conviction
The Deel co-founder and CEO discusses his company’s billion-dollar pivot and leadership philosophies.
Outreach’s Manny Medina on why you should stay close to your customers
Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.
Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound…
Protecting customer privacy in a world of personalization
Recent technological advancements have empowered many organizations to finally offer the level of personalization most consumers want. According to our…