Chatbot persona: What it is + how to create one
What is a chatbot persona?
A chatbot persona is a chatbot’s personality, including its voice, tone, and behavior. A chatbot persona is an extension of a brand’s identity and can transform the chatbot experience from boring and robotic to exciting and engaging.
A chatbot without a chatbot persona is like a car without a radio. Sure, it may be able to get you to your destination, but it won’t be as memorable or as enjoyable of an experience.
In this guide, we’ll break down the benefits of using a chatbot persona, its key components, where to use it, popular examples, and how to create one that fits your brand.
- Benefits of using chatbot personas
- Key components of a chatbot persona
- Where to apply a chatbot persona