Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
Seeing your business grow exponentially is a great problem to have. As Michael Pace of VirginPulse explains, leaning into self-service and investing in employee growth have helped his company scale its support operations wisely and improve the customer experience.
Last updated August 11, 2023
Businesses increasingly understand and embrace the value in providing well-being benefits to their employees. Those investments can yield significant dividends: better morale, increased productivity, and higher levels of talent retention.
To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse, a company that has seen incredible rates of growth every year: upwards of 15–20 percent. Founded in 2004, VirginPulse now operates in 190 countries and serves more than 14 million workers.