Why P&C insurance companies need to invest in claims customer service now
Customer experience is critically important in today’s competitive insurance market. Learn how three insurance companies saw success with a holistic CX strategy.
Published November 2, 2022
Last updated November 3, 2022
When someone makes an insurance claim, they’re under a lot of stress. Maybe their son just totaled the car or their house caught fire. It’s already a no good, very bad day. Filing a claim might be the last thing on their mind when the unexpected happens. And if the claims process isn’t simple, it can add frustration to an already stressful time.
Why insurance companies need to invest in the claims customer experience
What happens when insurance companies elevate CX?
Lemonade: using AI to disrupt the industry
Lincoln Investment: simplifying customer support and increasing time to resolution