Interactive Voice Response Starter Guide: Learn the Basics
Through our research, we selected Nextiva as the best business phone service for most companies in the area of interactive voice response. Nextiva offers savings of up to 30% for new customers.
When you want to serve your customers more efficiently through your call center, using interactive voice response (IVR) technology is a proven option. IVR delivers automation, allowing customers to fix some problems on their own. However, your automated phone system must run smoothly, or customer frustration levels will rise quickly. We’ll discuss the key components of using IVR.
We studied the best business phone services when seeking models that offer interactive voice response capabilities. Your business phone service can help with IVR setup while managing your calls and offering communications services like texting, faxing, and video conferencing.
- Nextiva — Best for most
- RingCentral — Best for hybrid or remote work
- Ooma — Best for small businesses needing an easy setupÂ
- 8×8 — Best for affordable, high-security calling services
- Aircall — Best for brands with a consistently high call volume
- Avaya — Best for using toll-free numbers
- Dialpad — Best for gathering real-time analytics
- Google Voice — Best for brands already using Google products
- GoTo Connect — Best for getting a wealth of features in a basic plan
- Grasshopper — Best for solopreneurs and microbusinesses
- Net2Phone — Best for international business calls
- Talkroute — Best for small teams on-the-go
- Webex Calling — Best for SMBs who need enterprise features