Multichannel Contact Center Starter Guide: Learn the Basics
Set up your multichannel contact center with Nextiva, a cloud-based option that provides easy access to remote IT and customer support teams. Sign up now and get 30% off on all plans.Â
Effective customer service involves multiple touchpoints, including voice, social media, SMS, and web. Case in point—customers will engage with three to five different channels to resolve a request.Â
If your team isn’t responsive on these channels, your organization will likely collect bad customer reviews.Â
The good news is that you can set up a multichannel contact center to keep up with the evolving demands of your customer’s communication preferences without investing in increased physical infrastructure.Â
Our team researched the best call center software and found nine affordable cloud-based solutions you can use to strengthen your customer relationships. Check out our in-depth reviews to find the best software to power your support.
- Nextiva — Best overallÂ
- RingCentral — Easiest deployment for SMBs
- Cloudtalk — Best call center software for remote teams
- 8×8 — Best contact center software for enterprise-grade security
- Zendesk Talk — Best call center software for support and automated ticketing
- Freshdesk Contact Center — Simple contact center software for teams of all sizes
- Five9 — Best all-in-one contact center software
- CrazyCall — Best call center software for outbound sales
- Talkdesk — Best call center software for end-to-end customer experience