Saladil: An Affordable Ticketing System for WordPress
Handling your customer support through email is a recipe for disaster. For one thing, there’s always the chance that you’ll miss an important request because of an overzealous spam filter. Then there are the dreaded email threads that get increasingly confusing as they pile up. That can be a nightmare for both you and your customers.
And how do you loop in your team members? Forwarding those lengthy email threads makes things even more convoluted. On top of that, add in private email discussions with your support team and organization goes out the window.
The most efficient way to handle customer support is by using a ticketing system. But if you run a small business, developing and using a ticketing system can put a strain on your budget. Not to mention that running a full-fledged support ticketing system can significantly slow down your web server, and consequently your WordPress site.