Turning CX into a competitive advantage for SMBs
From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage.
Last updated March 22, 2023
SMBs are in a great position to leverage their smaller size when adopting new tools and processes that support their scaling operations. That includes folding AI and automation strategically into the business, building powerful knowledge management and self-service engines, and supporting agents with support tools that enable them to provide human, front-line service for the thorniest issues.