Business Continuity–8 Steps to Future-Proof Your Call Center
You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing an unforeseen event.
Building your continuity plan isn’t child’s play. Typically, it will take up to two months to have everything in place. Still, the estimated time of completion depends on a variety of factors, including your business size and location.
How to Create a Business Continuity Plan for Your Call Center
Every business is different. So is every business continuity plan. If you run a call center, the following steps will help guide you to create an actionable plan.