12 IVR Call Flows You Can Steal (and Use) in Your Call Center
Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.
Below, we’ll explore 12 call flows that you can implement in your call center straight away—plus we’ll offer some quick tips for setting up your call flows in a way that brings the most benefits while safeguarding you from the most common mistakes.
Quick Tips for Setting Up an IVR Call Flow
If your company happens to be using some of the best call center software on the market today, then you already have access to some tools for creating a great IVR call flow. In any case, it’s important to have a strong grasp of the basics when you’re setting one up.